Refund policy

We want you to enjoy what you buy from us. Because matcha and hojicha are perishable food products, our policy treats teas and matchaware differently.

Matcha and hojicha

For hygiene and food safety reasons, tea powders cannot be returned once the tin or pouch has been opened. If a product arrives damaged, leaking, past its best-by date, or is not what you ordered, we will replace it or refund it in full.

Matchaware and accessories

Chawans, whisks, sifters, scoops and kits may be returned within 7 days of delivery, provided they are unused and returned in their original packaging with proof of purchase.

Damages and issues

Please inspect your order as soon as it arrives. If anything is defective, damaged, missing, or incorrect, contact us within 48 hours of delivery at letsmatchadone@gmail.com with your order number and photographs of the item and its packaging, so we can put it right.

How to start a return

Email us at letsmatchadone@gmail.com with your order number and the reason for return. Please wait for us to confirm before sending anything back — items sent to us without an approved return request cannot be accepted.

Approved returns should be sent to:

Iki Do & Co.
2nd Floor, No. 277, J/I, Ravichandra Residency
5th A Main, Opp Visveswaraya Park
New Thippasandra, Bengaluru, Karnataka 560075
India

Return shipping is paid by the customer, except where the item arrived damaged, defective, or incorrect — in those cases we cover it.

Non-returnable items

  • Opened tins or pouches of matcha and hojicha
  • Used matchaware
  • Gift cards
  • Items bought on sale or with a discount code, unless faulty

Exchanges

The quickest way to get what you want is to return the item you have and, once the return is approved, place a new order.

Cancellations

Orders can be cancelled free of charge any time before they are dispatched. Once an order has shipped it cannot be cancelled, and the return process above applies instead.

Refunds

We will let you know once we have received and inspected your return, and whether the refund has been approved. Approved refunds are issued to your original payment method within 7 to 10 business days of the item reaching us. Your bank or card issuer may take a few additional days to post the amount.

If more than 15 business days have passed since we approved your refund, please write to us at letsmatchadone@gmail.com.